BBVA API Market
For Diego Blanco, Head of PaaS & Open Platform APIs CTO at BBVA Compass, the first thing to consider before creating a catalog of APIs -and incidentally, the first thing BBVA did- is to listen to the target customers.
“They were coming to us and saying ‘Hey, I need this from you as a bank’. We had the capability as a financial institution to do that, but all the integration mechanisms to provide those services were really tailored on a very broad customer approach”, Blanco explains.
For him, it is also important to go step by step. “Trying to find all those areas in which we can add more value and we can reach to more customers to wield those type of services that will help us to get in the market and, at the same time, provide value for our customers and for ourselves as a bank”.
So, after they created an and designed the API, they discussed with their customers to proceed with the creation of a Sandbox. In Blanco’s own words to potential BBVA financial API customers: “‘Hey, here you have an implementation of this API that you can use’. And it is implemented in a way that you can experience with the API, as if it were the real API that is calling to some financial services at the other end of the line. This way BBVA was able to test with real things, with real customers interfacing with us the same way”, Blanco says.
Direct communication with customers is another of Blanco’s top priorities throughout this kind of processes. For him, 15 minutes on the phone every day is better that 200 emails. The usage of tools such as Slack or similar have been of paramount importance in this challenge.
Digital banking or electronic banking is the future of the banking sector, with more and more functionalities and possibilities Digital banking, the virtual and infrastructure transformation of banking telecommunications, is increasingly used. Its ubiquity, accessibility, speed, availability, security and the diversity of available functionalities have clearly attracted users. What is digital banking? What are its […]
ST APIs are an example of an API development architecture increasingly used within companies, partly due to the separation between client and server, the process scalability and reliability, and the low number of resources required by the system. What is a REST API and what architecture examples are available to companies? What can an API […]
Fintechs are financial platforms that democratize finance, as well as the ecosystem, technology and companies on which they rely Fintechs are the next iteration of the financial world. What are these financial platforms and what types are there? In Spain, fintech companies are creating a mature and growing market thanks to the inherent advantages of […]