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Customers

Spain

Private

Get essential information from your customers

The BBVA Customers API allows BBVA customers to share their information in one click. Avoid endless registration forms with key, truthful, and up-to-date data. Remove frictions and improve your customer experience.

Digital Ecosystems

Identification

Information

The Customers API is owned by BBVA, S.A. and is marketed by BBVA, S.A. Access to and use of the API service are possible through the private area of the es.bbvaapimarket.com platform owned by BBVA, S.A. after registration.

The best way to get to know your users

On digital platforms, users demand simple, efficient experiences that save them time and respond nimbly to their needs.

The Customers API removes the endless registration forms and facilitates a frictionless purchase process. Its impact will be positively reflected not only on the volume of transactions, but also on customer perception of your company.

In practice

Get the necessary data from your customers.
Check their identity instantly.
Minimize the abandonment rate.

Avoid forms

Immediately access basic information about your customers (full name, ID, phone, email, etc.) that will allow you to speed up the purchase and contract arrangement processes.

Find out the necessary information about your customers

You can access and download their digitized identity document, as well as view information relevant to their segmentation (gender, date of birth and tax address).

Simple integration

With complete technical documentation and all the functionalities necessary for the Customers API to fit your solution as if it were tailor-made.

Get useful data and information from your customers

Full name, phone number, date of birth, etc.

Access reliable information about your users

Get the digital copy of their ID to check their details.

Combine it with other BBVA APIs

Connect with your customers, meet their financial needs without leaving your solution, and gain their loyalty.

How does it work?

The Customers API can be used by any company that completes BBVA’s business validation process successfully and has the ability to integrate it into its digital platform.

1.

The platform or app directs the customer to a login screen, where they will enter their BBVA username and password.

2.

Subject to prior authorization from the customer, a three-step Auth authentication protocol obtains access to basic and contact information.

3.

For customer security, they must use their online banking signature key to confirm that they want to share their data with the third party.

4.

The API has extensive and detailed documentation to make its integration simple, efficient and secure.

Customers is the perfect solution when your business loses prospects for having too long a registration process. Your customers will appreciate agile and hassle-free onboarding, and you will have information verified by BBVA.

Javier Cañada, Head of API Channel Spain

Other APIs you might be interested in

Read about our other APIs that enable you to offer payments and other banking services to your individual or business customers, all under your own brand.

Reconciliation

Streamline bank reconciliation processes by directly incorporating information into your internal management system.

More information

Click&Pay

Offer your clients the possibility of financing their collections or payments connecting with their BBVA Click&Pay credit limit.

More information

Business Payments

Automate your supplier payments or customer refunds in real time, without the need for manual intervention.

More information

Access the complete API catalog

Access

Let’s talk

Get in touch with us to find out how our suite of APIs can turn your innovations into reality.

Name	Owner	Duration	Description
gobp.lang	BBVA	1 month	Language preference
aceptarCookies	BBVA	1 year	Configuration Accepted Cookies
_abck	BBVA	1 year	Helps protect against malicious website attacks
bm_sz	BBVA	4 hours	Helps protect against malicious website attacks
ADRUM_BTs	Salesforce Marketing Cloud	Session	Required for monitoring of the service, inherent to SFMC
ADRUM_BT1	Salesforce Marketing Cloud	Session	Required for monitoring of the service, inherent to SFMC
ADRUM_BTa	Salesforce Marketing Cloud	Session	Required for monitoring of the service, inherent to SFMC
ADRUM_BT	Salesforce Marketing Cloud	Session	Required for monitoring of the service, inherent to SFMC
xt_0d95e	Salesforce Marketing Cloud	Session	Remember user preferences (if any)
__s9744cdb192d044faa1bf201d29fafd1e	Salesforce Marketing Cloud	Session	Remember user preferences (if any)
wpml_browser_redirect_test	WPML	Session	Text translation in the portal
wp-wpml_current_language	WPML	24 hours	Text translation in the portal

Name	Owner	Duration	Description
AMCV_***	Adobe Analytics	Session	Unique Visitor IDs used in Cloud Marketing solutions
AMCVS_***	Adobe Analytics	2 years	Unique Visitor IDs used in Cloud Marketing solutions
demdex (safari)	Adobe Analytics	180 days	Create and store unique and persistent identifiers
sessionID	Adobe Analytics	Session	Launch's internal cookie used to identify the user
gpv_URL	Adobe Analytics	Session	Adobe Analytics plugin: getPreviousValue Capture the value of a certain variable in the following page view, in this case the prop1
gpv_level1	Adobe Analytics	Session	Cookie used to store the DataLayer levl1 of the previous page.
gpv_pageIntent	Adobe Analytics	Session	Cookie used to store the pageIntent of the previous page.
gpv_pageName	Adobe Analytics	Session	Cookie used to store the pagename of the previous page.
aocs	Adobe Analytics	Session	Cookie that stores the first values collected at the beginning of a process.
TTC	Adobe Analytics	Session	Cookie used to store the time between the App Page Visit event and the App Completed event.
TTCL	Adobe Analytics	Session	Cookie used to store the time between the LogIn event and App Completed.
s_cc	Adobe Analytics	Session	Determine if cookies are active
s_hc	Adobe Analytics	Session	Cookie used by Adobe for analytical purposes
s_ht	Adobe Analytics	Session	Cookie used by Adobe for analytical purposes
s_nr	Adobe Analytics	2 years	Determine the number of user visits
s_ppv	Adobe Analytics	Permanent	Adobe Analytics plugin: getPercentPageViewed Determine what percentage of the page a user views
s_sq	Adobe Analytics	Session	ClickMap/ActivityMap features
s_tp	Adobe Analytics	Session	Cookie used by Adobe for analytical purposes
s_visit	Adobe Analytics	2 years	Cookie used by Adobe to know when a session has been started.

Name	Owner	Duration	Description
OT2	VersaTag	90 days	VersaTag Cookie used to store a user id and the number of user visits.
u2	VersaTag	90 days	VersaTag Cookie where the user ID is stored
TargetingInfo 2	MediaMind	1 year	Cookie that serves to assign a unique random number that generates MediaMind.

Name	Owner	Duration	Description
mbox	Adobe Target	9 days	Cookie used by Adobe Target to test user experience customization.

Customers

Learn more about Customers

The best way to get to know your users

In practice